Help

Below you will find answers to a few common questions:
If you can't find the answer to your question a link to the contact form is provided at the bottom.

You can also find some user guides at www.vetpol.co.uk:
Click on the tab at the top of this site for Vetpol, then when you reach the site choose "User Guides" under "Menu" on the left.

How do I get started?

If you have not used the site before then you need to register and log in.  Once you are logged in you are taken to your "my account" page from where you have everything you need to use the site.  The register and login links are towards the top of the screen on the left hand side, just below the green navigation bar showing the "home" tab.

What is the cost to register on this site?

Nothing if you are a member of a veterinary practice or part of the wider veterinary community. There are no registration fees for eligible buyers or sellers.

How much does it cost for sellers to place listings?

Cost specifics are explained here. Costs can also be found within your Account Information Page by logging in to your personal "My Account" pages.

Is this site secure?

Yes. Your transactions are protected by the latest encryption technology and payments are made via our secure checkout page.

How do I find what I'm looking for?

You have several options:

• We offer a "quick search" bar at the top of our pages for you to enter keywords and categories to search.
• We offer an Advanced Search page for you to refine your search criteria.
• If you already know what you are looking for you can browse the categories listed on the left side of the site's pages.

Can I save items to revisit later?

Yes. You can maintain your own "favourites" list within your account. Each listing on our site has an "add to favourites" link. Simply click that link and we will add that item to your favourites list.

What if I can't find what I am looking for?

You can set up search filters within your account area. Our site will then screen all new listings, as they are placed on the site, and if an item is listed that meets your filter (search) criteria, we will automatically send you an email notification.

How do buyers and sellers communicate with each other?

We provide buyers with the ability to contact the seller through a form that is accessible on each of the seller's listing pages. The seller will then be notified by email of the buyer's questions and the seller can either reply by email or log in to their account and reply through our onsite messaging system. The seller can choose to keep their email address anonymous. If you are part of the veterinary community you can also discuss listings by registering with Vetpol Forum.

How do I use my shopfront?

You order a shopfront in the same way as you order any other items, but the shopfront may need to be approved by an administrator to complete the  order. After you have ordered the shopfront and the order has been approved links appear on your My Account page to "my shopfront" and "shopfront control panel" from where you can control your shopfront.

You can find instructions on how to use your shopfront by clicking shopfront help under the control menu column on your shopfront control panel or by clicking here.

Still can't find the answer to your question?
Contact Us